Pre-Order Policy
What does Pre-Order mean?
If an item is marked Pre-Order, this means that the item is not in stock in our warehouse. We are waiting for it to arrive from the manufacturer.
When will a Pre-Order arrive?
The month listed as the estimated arrival date is the most current information we have. Please Note: If we are in the month of July, and the item is marked Pre-Order arrives July, this means that the item has still not arrived (but should be very soon). The minute it comes in, we mark the item as In Stock.
Will I be charged for Pre-Orders during checkout?
Yes, we require payment when you place the initial pre-order. This is to 100% guarantee your item.
***Please Note: All orders are filled on a first come first served basis.
How will I know when my pre-order is in stock?
You will receive an email, which will notify you that your item has arrived in our warehouse and is ready to ship.
What happens if I order In Stock and Pre-Order Merchandise in the same order?
Orders DO NOT SHIP until all items are in stock. If you placed an order with multiple pre-orders at various dates, please note that it will not ship until the last item is in stock. If you want items to ship as soon as they come in, please consider separating your orders.
What if I want to cancel my pre-order?
We do not accept cancellations of pre-ordered items. Please be sure you are 100% on purchasing each Pre-Order Item.
***Please Note: All release dates are subject to change by the manufacturer. We do not make the toys we sell. The shipping dates listed on our site are based on the latest information that we receive directly from the manufacturers. Dates are updated on a regular basis so please check back for any updates.
If you have any additional questions regarding our 'Pre-Order' policies, please contact our customer support at cs@notjusttoyz.com.