Frequently Asked Questions

What condition are your items in?

Are all items in mint condition?

What are your shipping methods?

Do you ship internationally?

How do you calculate shipping?

What is your return policy?

What methods of payments do you accept?

Do you charge sales tax?

How can I contact Not Just Toyz?

What is your privacy policy?

What condition are your items in?

All items sold at Not Just Toyz are brand new in their original packaging.

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Are all items in mint condition?

Though all items are brand new, mint condition can not be guaranteed. We strive to ship all items in excellent packing to insure it arrives in the same condition as it was shipped.

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What are your shipping methods?

We ship through USPS Priority Mail, UPS Next Day Air, UPS 2nd Day Air, UPS Ground, USPS Priority Mail International.

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Do you ship internationally?

Yes, we offer international shipping through USPS Priority Mail International.

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How do you calculate shipping?

Shipping fees are based on your total weight of your order, and is calculated at the checkout screen for your review before submitting your order.

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What is your return policy?

You may return items for a full refund, excluding shipping fees, within 14 days of receipt. Items must be returned in the same package they were shipped in, along with all packing materials. If you are returning or exchanging an item because we shipped you the wrong item, we will be responsible for all shipping charges. You will be responsible for any applicable shipping and handling charges if you are returning or exchanging an item for any other reason. You must contact us for a Return Merchandise Authorization (RMA) Number for every returned order. Please note if you are returning an item for a refund, please allow 7-10 business days for processing upon receipt of your returned item(s).

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What methods of payments do you accept?

We accept PayPal & Google Checkout.

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Do you charge sales tax?

Only New York customers are subject to sales tax on all orders.

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How can I contact Not Just Toyz?

You can contact us via email at notjusttoyz@gmail.com. All emails will be answer within 24 hrs.

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What is your privacy policy?

We do not collect, store, or sell your personal information to anyone. All personal information collected is used for Order Fulfillment and for anonymous market research for Not Just Toyz.

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